Great to have you here after the talk

These are the three ways to apply the Vetora Improvement Model in your operation. Explore each one and, if you want to learn more, talk directly with Vetora.

MVM Treatment Plan

Prescribed for your institution

3 protocols · 12 months

15% off · ABHV only10% off · ABHV only

ICD: RD<MLWasted resources, lower profit margin

Protocol 1 · Months 1 to 4Combine resources better
People, materials, methods and equipment organized to meet demand and reach the desired results.
PMC Standardization with the CUIDADO method
4 on-site visits and 8 online meetings
Protocol 2 · Months 5 to 8Know and master variation
Tell one-off events from what the process itself causes, so you treat the cause and make the routine more predictable.
GTD Daily Treatment Management
4 on-site visits and 8 online meetings
Protocol 3 · Months 9 to 12Keep the treatment going
The team itself starts to spot and treat what keeps recurring, and the institution stays healthy after the implementation.
ETC Continuous Treatment Evolution
4 on-site visits and 8 online meetings

MVM ExpertIntegrated certification · PMC + GTD + ETC

Monthly price

R$6,200/month

Then, R$5,270/month 15% off when you close by Dec 20, 2026
Then, R$5,580/month 10% off when you close by Feb 2, 2027

Exclusive to attendees of the VI Convenção ABHV 2026.

Coupon VI_ABHV_26

The talk’s symbolic diagnosis

Other ways to apply MVM

Training with certification
Build the skills to apply MVM and present project evidence to earn the journey certifications.
- Open cohort or in-company
- PMC, GTD, ETC, and MVM Expert certifications
- Waitlist open for the next cohorts
Journey certifications
- PMCStandardization with the CUIDADO method
- GTDDaily Treatment Management
- ETCContinuous Treatment Evolution
- MVM ExpertFull training in the three protocols
Evidence of a real, applied project (a small project is fine; simulated projects do not count)
On-demand consulting
Work on a concrete challenge in your operation, with scope and goals set from what your service needs.
- Custom project
Typical requests
- Patient flow
- Productivity
- Indicators
- Processes and resources
- Patient flowAddress patient throughput time.
- ProductivityAnalyze exam and operating room operations.
- IndicatorsStructure how results are tracked.
- Processes and resourcesDefine a project based on the organization's needs.

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MVM

Treatment plan for institutions with sick processes

Q: What is MVM?

It is the Vetora Improvement Model, a treatment plan for the processes and resources of a veterinary operation. The journey brings together Standardization with the CUIDADO method, Daily Treatment Management and Continuous Treatment Evolution.

Q: How does the implementation work?

The full journey takes 12 months. Each protocol takes four months and includes four on-site visits and eight online meetings.

Q: Can I hire a single protocol?

Yes. Vetora offers the full journey and single protocols, with a scope that fits what the organization needs.

Q: How does the training work?

Training runs in open cohorts and in-company. Each cohort's program states its format, course hours and schedule.

Q: What do I need to get certified?

Certification requires evidence of an applied project. MVM Expert also requires the full training in the three protocols. Vetora shares the assessment criteria in the training program.

Q: I have a specific problem. How can Vetora help?

Consulting starts from what your service needs. Patient throughput time, exam and operating room productivity, and setting up indicators are examples of topics that can shape the project.

Q: What is the investment?

The price depends on the chosen offer and the scope of the work. Ask Vetora for a proposal.

Q: Does Vetora work with the pharmaceutical industry?

Yes, through on-demand consulting.

Discover the Vetora Improvement Model and the ways to apply it: assisted implementation, training with certification and consulting for specific challenges.

Find the right solution for me Explore the three protocols

Who are you?

How to get started

Assisted MVM implementation
3 protocols · 12 months
Who it’s for: Veterinary clinics and hospitals · Laboratories and imaging services
Structure processes and develop your team with Vetora's guidance.
ICD: RD<MLWasted resources, lower profit margin
1. Protocol 1 · Months 1 to 4Combine resources better
  People, materials, methods and equipment organized to meet demand and reach the desired results.
  PMC Standardization with the CUIDADO method
  4 on-site visits and 8 online meetings
2. Protocol 2 · Months 5 to 8Know and master variation
  Tell one-off events from what the process itself causes, so you treat the cause and make the routine more predictable.
  GTD Daily Treatment Management
  4 on-site visits and 8 online meetings
3. Protocol 3 · Months 9 to 12Keep the treatment going
  The team itself starts to spot and treat what keeps recurring, and the institution stays healthy after the implementation.
  ETC Continuous Treatment Evolution
  4 on-site visits and 8 online meetings
Formats: Full 12-month journey · Single 4-month protocol
- Travel included
- Team certification included
- In each protocol: 4 on-site visits and 8 online meetings.
- Full journey: 12 on-site visits and 24 online meetings.
I want to implement MVM
Symbolic ICD
Training with certification
Who it’s for: Professionals · Clinic and hospital teams
Build the skills to apply MVM and present project evidence to earn the journey certifications.
Formats: Open cohort · In-company
Journey certifications
- PMCStandardization with the CUIDADO method
- GTDDaily Treatment Management
- ETCContinuous Treatment Evolution
- MVM Expert
I want to get certified
On-demand consulting
Who it’s for: Veterinary clinics and hospitals · Laboratories and imaging services · Pharmaceutical industry
Work on a concrete challenge in your operation, with scope and goals set from what your service needs.
Formats: Custom project
Typical requests
- Patient flowAddress patient throughput time.
- ProductivityAnalyze exam and operating room operations.
- IndicatorsStructure how results are tracked.
- Processes and resourcesDefine a project based on the organization's needs.
I want to discuss a challenge

The investment depends on the format you choose and the scope of the work. Talk to Vetora to get a proposal.

A treatment plan for the institution’s processes.

MVM looks at the institution the way you would look at a patient: it examines the processes, finds what is making the routine sick and prescribes a treatment plan. Each stage of the plan is a protocol.

Full implementation journey12 months

Protocol 1Months 1 to 4
Standardization with the CUIDADO method
Understand the value streams and apply standardized work with the CUIDADO method. The scope can cover consultations, follow-ups, exams, emergency care, surgery and hospitalization, depending on the organization.
Protocol 2Months 5 to 8
Daily Treatment Management
Connect standard work to process and outcome indicators at the operational, tactical and strategic levels. Work on the dimensions of safety, quality, cost, delivery and people, including people's satisfaction.
Protocol 3Months 9 to 12
Continuous Treatment Evolution
Build a routine of improvements proposed by the team itself (kaizens), with internal owners who take turns, clear approval rules, recognition for those who contribute and working groups for the bigger problems.

The full journey brings the three protocols together, in this order. You can also hire a single protocol. These timeframes refer to the implementation, not to course hours.

What the operation starts tracking

Safety: Conditions and deviations that affect execution.
Quality: Consistency of the process and its deliveries.
Cost: Use of the operation's resources.
Delivery: Planned versus actual for each sector.
People: Satisfaction of the people in the organization.
Team improvements: Contributions from each sector and each person, recognized and tracked.

Each organization defines the indicators that fit its processes.

Follow an open shift issue as you scroll.

At shift handover

The shift ends. The open issue does not.

Scattered notices. Missing supplies. The process doesn’t say who takes over.

Protocol 1

A standard the whole team follows.

Prioritized flows become work standards: what to check, who takes over and how to record it.

Protocol 2

Every deviation of the day gets someone to fix it.

Indicators and three meetings (readiness, delivery and results) compare what was planned with what was done.

Protocol 3

What keeps happening becomes an improvement.

Kaizens with internal owners turn recurring problems into implemented improvements.

Restock pending

Who checks?

Notice in the group chat

Sector boardDaily readiness

✓Shift handover

!Supplies and restocking

Shift owner✓

Routine recordsWeek

MTWTFSS

123!456!78910!111213!14151617!181920!21222324!252627!28

Tracked record Needs attention

What keeps repeating?

Open shift issueOpen

Supply check during the shift

✓No shared reference.

Who takes over?

Next improvementReview restocking.

Certification grounded in practice

Build skills one protocol at a time and move along the MVM journey.

For every certification: Evidence of a real, applied project (a small project is fine; simulated projects do not count)

Teams that implement the MVM with Vetora can also get certified.

Protocol 1
PMC
Standardization with the CUIDADO method
Clear processes for a consistent operation
Turn your team's knowledge into clear work standards. Apply the CUIDADO method to organize flows, guide execution and bring more consistency to the veterinary operation.
Build the ability to see the operation's flows and organize work with the CUIDADO method. The protocol connects situations such as consultations, exams, surgeries and hospitalization to building standards that guide execution. You learn to make the process understandable for the team and to lay a foundation for daily follow-up and continuous improvement.
Skills
- Understand the operation's value streams
- Build standards for priority activities
- Guide execution clearly for the team
Value for the operation
A shared working foundation that makes team coordination and spotting deviations easier.
Tell me about this certification
Protocol 2
GTD
Daily Treatment Management
Daily management connected to delivery
Connect standard work to day-to-day decisions. Use indicators and management meetings to anticipate problems, track deliveries and engage leadership in correcting deviations.
Build the skills to turn standards into effective follow-up of the operation. Work with process and outcome indicators across safety, quality, cost, delivery and people. Structure readiness meetings, delivery follow-up and results reviews, escalating the problems that need leadership support. The protocol makes the routine visible and guides decisions based on what was planned and what was done.
Skills
- Connect indicators to standard work
- Run readiness, delivery and results meetings
- Bring to leadership, at the right time, what the team cannot solve on its own
Value for the operation
More visibility into the operation and a management routine that turns deviations into tracked actions.
Tell me about this certification
Protocol 3
ETC
Continuous Treatment Evolution
Improvements your team can implement
Make continuous improvement happen with your team's participation. Structure kaizens, approval criteria and results tracking to turn everyday opportunities into implemented improvements.
Build the skills to organize a continuous improvement routine with team participation. Support kaizen development, define review flows and track their execution. Work with improvement policies for different approval levels, feasibility analysis and recognition of contributions. For more structured problems, use A3. Recognize and track participation and implemented improvements from each sector and each person, telling voluntary initiatives apart from campaigns.
Skills
- Support kaizens and improvement projects with A3
- Organize review, approval and follow-up
- Recognize and track the improvements of each sector and each person
Value for the operation
A routine that helps turn ideas into implemented changes and keeps the team involved in evolving the operation.
Tell me about this certification
Integrated certification · PMC + GTD + ETC
MVM Expert
Leadership to sustain MVM
Lead the integrated application of the Vetora Improvement Model. Connect the three protocols, prove their application in a project and build the skills to guide teams and act as an internal mentor.
Consolidate an integrated view of processes and resource management. The full training connects Standardization with the CUIDADO method to Daily Treatment Management and Continuous Treatment Evolution. MVM Expert builds the skills to support applying the model, guide projects and act as an internal reference for teams. The certification requires the full training and evidence of an applied project, valuing the ability to turn learning into practice.
Skills
- Integrate the three protocols into the operation
- Guide projects and support teams
- Act as an internal reference and mentor
Requirements
- Full training in the three protocols
Value for the operation
Integrated skills to lead the application of MVM and build the organization's autonomy.
Tell me about the full training

Cohorts

No cohort is scheduled yet. Join the training waitlist.

Join the waitlist

About Vetora

Vetora builds process and resource management skills for veterinary operations. MVM organizes this progress into a treatment plan for the institution’s processes, with standardization, daily monitoring and continuous improvement.

Vetora supports veterinary services in developing their processes and resource management. With the Vetora Improvement Model, it helps teams organize their work, monitor operations and build a continuous improvement routine. Its work combines implementation in organizations, training for professionals and consulting for specific challenges.

We provide on-site support throughout Brazil.

Founders

Adriano Fernandes
Jean Chini
Willian Steinagel

Questions

What is MVM?

It is the Vetora Improvement Model, a treatment plan for the processes and resources of a veterinary operation. The journey brings together Standardization with the CUIDADO method, Daily Treatment Management and Continuous Treatment Evolution.

How does the implementation work?

The full journey takes 12 months. Each protocol takes four months and includes four on-site visits and eight online meetings.

Can I hire a single protocol?

Yes. Vetora offers the full journey and single protocols, with a scope that fits what the organization needs.

How does the training work?

Training runs in open cohorts and in-company. Each cohort's program states its format, course hours and schedule.

What do I need to get certified?

Certification requires evidence of an applied project. MVM Expert also requires the full training in the three protocols. Vetora shares the assessment criteria in the training program.

I have a specific problem. How can Vetora help?

Consulting starts from what your service needs. Patient throughput time, exam and operating room productivity, and setting up indicators are examples of topics that can shape the project.

What is the investment?

The price depends on the chosen offer and the scope of the work. Ask Vetora for a proposal.

Does Vetora work with the pharmaceutical industry?

Yes, through on-demand consulting.

Other ways to apply MVM

Training with certification

On-demand consulting

Treatment plan for institutions with sick processes

How to get started

Assisted MVM implementation

Training with certification

On-demand consulting

A treatment plan for the institution’s processes.

Standardization with the CUIDADO method

Daily Treatment Management

Continuous Treatment Evolution

What the operation starts tracking

The shift ends. The open issue does not.

A standard the whole team follows.

Every deviation of the day gets someone to fix it.

What keeps happening becomes an improvement.

PMC

Skills

Value for the operation

GTD

Skills

Value for the operation

ETC

Skills

Value for the operation

MVM Expert

Skills

Requirements

Value for the operation

Cohorts

About Vetora

Founders

Questions

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